Free Shipping on orders over HK$200 or self pick up at CAREWE Shop in Kwun Tong.

Terms and Conditions

Terms & Conditions

Welcome to CAREWE online shop, we have to list the below terms and conditions for you to understand our online shop terms and conditions that provides a joyful and better shopping experience to you. By using the online shop, you agree that you have read these terms and conditions and accepted to be bound by them. You must evaluate and afford all contents and risks before using the online shop, CAREWE reserves the right to make any modifications on terms and conditions without prior notice. 

Minors or the people who cannot affords the legal responsibility, they cannot use the services which require to provide the personal or family’s information in without parents or guardian accompany situation. If you are using the related services that represent the user’s parents or guardian have to afford the online shop’s term and conditions, CAREWE is irresponsible to verify the age or behaviour of user. 

CAREWE online shop is owned and operated by CAREWE, all terms and conditions of online shop are also applied to CAREWE employees.  

User Guide

Users cannot issue any posts that include insult, violence, slander, sex and illegal contents, CAREWE reserves the right to delete the post when we found the post is violated the user guide.

By using the online shop, it represents the users agree for keeping their account name and password appropriately, and afford the decisions and responsibilities by using the account. CAREWE is irresponsible to any users do not observe and get loss by this term.  

Trademark, Service Marks and Copyright of CAREWE

Trademarks and service marks in our online shop (http://carewe.store) belong to us and all rights in them are reserved. All graphics, logos, service marks and trademarks cannot be used without the prior written consent of our company. All contents on our online shop, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.  

Sale

CAREWE will keep updating the selling price, product information and stock level on online shop. CAREWE reserves the right to make any modifications on price, information and quantity without prior notice, final order confirmation is subject to the stock availability. We will contact you before the delivery via telephone or email if the product(s) is out of stock.    

Delivery Service and Charge

Local Delivery Service

CAREWE will provide flat rate delivery service to Hong Kong commercial and residential address. Extra delivery charge is applied to remote areas and will be further notice after receiving the order. All orders deliver to Hong Kong address are operated by courier company, delivery charge and time as below: 

  

Return Conditions and Related Policies

Product Damage

We try our best to ensure that all products are of a high quality before delivering to customers. The product(s) may be destroyed during delivery process, please reject to receive the product(s) if this happened and please contact our customer service department for arrangement within 7 days.

Return

If you find any quality problem of product(s) within 7 days, please contact customer service department immediately for arrangement. Products you are returning should not been cleaned, damaged or used. CAREWE has absolute right to determine the condition of products. Customers need to show the valid receipt for product return under return policy.

CAREWE does not offer warranty service, fair wear and tear is not a reason of return under policy. 

Force Majeure

CAREWE is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. CAREWE will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer. 

Other Terms

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and CAREWE agree to submit to the exclusive jurisdiction of the Hong Kong courts. CAREWE may revise these terms and conditions at any time without prior notice. If any dispute arises, CAREWE determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.